Objective 1:
define a team and explain its benefits
A team comprises a
group of people or animals linked in a common purpose. Teams are especially
appropriate for conducting tasks that are high in complexity and have many
interdependent subtasks.
Objective 2: describe the six types of work groups and
give an application of each type
Department of
functional groups
Committees
Task forces
Process Improvement
Department
Improvement
Working groups
Objective 3: Describe the five characteristics of a successful
team
Purpose
Commitment
Process
Communication
Trust and respect
Objective 4: Describe the basic structure of a team
Most teams have a
very simple structure consisting of a team leader and team members. Teams
typically have 4-12 members. Some are larger, but the benefits of the team are
best gained with a smaller number because team members can develop
relationships easier. The complexity of the goal and the range of skills
required often determine the teams size.
Objective 5: describe positive and negative team member
behaviors
Good Team behaviors
·
Actively
participates in discussions, contributes ideas, and sets goals
·
Allows
other members equal time to talk
·
Relies on
and trusts other team member
Bad Team behaviors
·
Withdraws
from discussions, doesn’t contribute ideas
·
Dominates
the conversation
·
Makes
personal attacks on other team members
Objective 6 : Describe a six step team problem solving
process
Step 1: define the
problem/ The first step of solving a problem is to clearly define a goal.
Step 2:Collect data/
The next step in the problem solving process is to collect as much information
about the problem as possible
Step 3: Create
possible solutions/ Once data has been collected, the next step is to determine
possible solutions of the problem.
Step 4: Choose a
solution/After all the possible ideas have been recorded, the team must decide
on a solution
Step 5: Implement a
solution/ When the best solution has been chosen, it must be implemented.
Step 6: Evaluate the
solution/ During and after the implementation phase the team should evaluate
their results
Objective 7: Describe three idea generation methods
·
Brainstorming
·
Fishbone
diagrams
·
Flow
Charting
Objective 8: Describe how to perform brainstorming
·
Assign
responsibilities
·
Choose a
task
·
Start
identifying ideas
·
Record
all ideas
Objective 9: Describe five decision
making procedure and give an advantage of each
·
Majority
rule(voting)- The taem members each vote for their favorite solution and the solution
wit the most votes is the one selected
·
Majority
rule- A few members of the team make the final decision
·
Autocracy-
One person has absolute decision making authority.
·
Unanimity-
All team members must vote for the same solution
Objective 10: Describe how a team
reaches an agreement through consensus
·
Step A:
Restate The Goal
·
Step B:
Narrow solutions
·
Step C:
Choose the best all around solution
Objective 11: Describe eight
consensus team guidelines
·
Be
willing to support your second and third choice
·
Make sure
you first choice best supports your teams goal, not just your own goal
·
Be
openminded by trying to see why someone else’s idea might work, not why it wont
work
·
Remain
non-defensive when your ideas are criticized
·
Be ready
to modify your views if someone brings up good points
·
Do not
change your mind if you really don’t agree with the decisions just to avoid
conflict
·
Treat your
team members with respect
·
Reinforce
self-esteem by giving positive reinforcement
SELF
REVIEW SEGMENT 1
1)
A team is a group of people who work together to
accomplish a common goal, and whose work is mutually dependent.
2)
Working in teams can improve employee attitudes
and lower turnover
3)
A
SELF REVIEW SEGMENT 2
1)
A successful team has purpose, commitment,
process, communication, trust and repect
2)
Every team must have a schedule so the team
members know when they have don’t what they have done
3)
A team differs from a traditional hierarchy in
that each member has an different voice.
