Objective 1:  define a team and explain its benefits

A team comprises a group of people or animals linked in a common purpose. Teams are especially appropriate for conducting tasks that are high in complexity and have many interdependent subtasks.

                                                                 

Objective 2: describe the six types of work groups and give an application of each type

Department of functional groups

Committees

Task forces

Process Improvement

Department Improvement

Working groups

Objective 3: Describe the five characteristics of a successful team

Purpose

Commitment

Process

Communication

Trust and respect

Objective 4: Describe the basic structure of a team

Most teams have a very simple structure consisting of a team leader and team members. Teams typically have 4-12 members. Some are larger, but the benefits of the team are best gained with a smaller number because team members can develop relationships easier. The complexity of the goal and the range of skills required often determine the teams size.

 

 

 

 

 

Objective 5: describe positive and negative team member behaviors

Good Team behaviors

·         Actively participates in discussions, contributes ideas, and sets goals

·         Allows other members equal time to talk

·         Relies on and trusts other team member

Bad Team behaviors

·         Withdraws from discussions, doesn’t contribute ideas

·         Dominates the conversation

·         Makes personal attacks on other team members

Objective 6 : Describe a six step team problem solving process

Step 1: define the problem/ The first step of solving a problem is to clearly define a goal.

Step 2:Collect data/ The next step in the problem solving process is to collect as much information about the problem as possible

Step 3: Create possible solutions/ Once data has been collected, the next step is to determine possible solutions of the problem.

Step 4: Choose a solution/After all the possible ideas have been recorded, the team must decide on a solution

Step 5: Implement a solution/ When the best solution has been chosen, it must be implemented.

Step 6: Evaluate the solution/ During and after the implementation phase the team should evaluate their results

Objective 7: Describe three idea generation methods

·         Brainstorming

·         Fishbone diagrams

·         Flow Charting

 

Objective 8: Describe how to perform brainstorming

·         Assign responsibilities

·         Choose a task

·         Start identifying ideas

·         Record all ideas

 

Objective 9: Describe five decision making procedure and give an advantage of each

·         Majority rule(voting)- The taem members each vote for their favorite solution and the solution wit the most votes is the one selected

·         Majority rule- A few members of the team make the final decision

·         Autocracy- One person has absolute decision making authority.

·         Unanimity- All team members must vote for the same solution

 

Objective 10: Describe how a team reaches an agreement through consensus

·         Step A: Restate The Goal

·         Step B: Narrow solutions

·         Step C: Choose the best all around solution

                                                 

Objective 11: Describe eight consensus team guidelines

·         Be willing to support your second and third choice

·         Make sure you first choice best supports your teams goal, not just your own goal

·         Be openminded by trying to see why someone else’s idea might work, not why it wont work

·         Remain non-defensive when your ideas are criticized

·         Be ready to modify your views if someone brings up good points

·         Do not change your mind if you really don’t agree with the decisions just to avoid conflict

·         Treat your team members with respect

·         Reinforce self-esteem by giving positive reinforcement

SELF REVIEW SEGMENT 1

1)      A team is a group of people who work together to accomplish a common goal, and whose work is mutually dependent.

2)      Working in teams can improve employee attitudes and lower turnover

3)      A

SELF REVIEW SEGMENT 2

1)      A successful team has purpose, commitment, process, communication, trust and repect

2)      Every team must have a schedule so the team members know when they have don’t what they have done

3)      A team differs from a traditional hierarchy in that each member has an different voice.